Managing Staff Performance
Managers and supervisors have a special responsibility when it comes to managing employee performance. They must take the time to recognize their staff's strengths, and weaknesses, and use these strengths and weaknesses to support each individual in his or her role within the organization. In addition, the manager or supervisor needs to understand the strengths and limitations of individual staff members, so that he or she can best support them. The following tips are designed to help managers and supervisors effectively manage their staffs:
Give each member of staff a variety of responsibilities and opportunities
. It is important for the manager to recognize each staff member's abilities, both positive and negative, and give him or her responsibilities that match those abilities. This will allow each member of staff to advance within the organization as they achieve success in areas where they are strongest.
Give each staff member the opportunity to be successful. Before assigning tasks, the manager needs to assess their skills, abilities, and potentials in order to determine what they need to do in order to reach their goals. Once a staff member knows what they need to accomplish, they will have greater motivation to complete their tasks. In addition, staff members should be kept informed of progress with each task so that they know what needs to be done in order to meet goals. It is also important to communicate with employees on the importance of goals and how accomplishing them will affect their performance.
Communicate with staff members. One of the most effective ways to improve an individual's performance is to ensure that they are given an opportunity to share their thoughts and ideas. When communicating with staff members, it is important to make sure that communication is open, clear, and honest. For instance, if one member of staff feels that a certain task is not going properly then it is important to ensure that they are given the opportunity to voice their concerns. In turn, the manager needs to listen to these concerns and attempts to find a resolution to the problem.
Give feedback. Giving staff members positive feedback is crucial to their success as they can see where they are excelling and where there is room for improvement. However, giving too much feedback can create negative reactions and can undermine the relationship between manager and staff. Therefore, when providing feedback, it is important to use terms that are understood by all staff members and show examples where you have succeeded and where you have failed.
Set reasonable expectations. Before assigning tasks
, the manager should clearly define what is required of each employee. This will help eliminate the need for employees to perform the task incorrectly as they would not understand what is expected of them. A good manager will also be able to assign an appropriate amount of workload so that the staff members know exactly what they should expect from each assignment.
Set a reasonable deadline for completing tasks. A successful staff member should be given enough notice to complete their tasks and they should be given enough time to prepare for the task. The manager should set a reasonable deadline so that the staff member will not feel rushed or the work will not be completed on time.
Monitor the performance of the staff. A good manager will monitor their employees' productivity, conduct meetings with the staff, give rewards and consequences for the effective performance of staff and give regular reports to the management regarding the performance of the employees. A manager should encourage employees to communicate with each other and provide feedback on how they are doing. They should also regularly check the performance of the employees to ensure that they are meeting the company's objectives.